Sales and Customer Experience Specialist
Canada
Full Time
Total Sanitation Services
Mid Level
Brand: Total Sanitation Services
Job description:
Location(s): Spruce Grove, Alberta,
Calgary, Alberta
Coquitlam, BC,
Kelowna, BC
About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.
About the Role
A little bit customer service call center, a little bit inside sales, and a whole lot of commitment to providing excellent service to existing and prospective customers. This role is perfect for someone with 3 years of experience in an inbound/outbound call center environment, who thrives on making a sale, and doesn’t take it personally when customers are upset or prospects say no.
Our products are portable washroom facilities, washroom trailers, septic holding tanks, roll-off waste containers and various add-on items. So yeah, probably not what you’ve sold and supported before.
Responsibilities
Qualifications
Job Type: Full-time
Work Location: Fully Onsite
Pay: $47000 - $52000
What We Offer
We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.
Job description:
Location(s): Spruce Grove, Alberta,
Calgary, Alberta
Coquitlam, BC,
Kelowna, BC
About Our Company
Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.
About the Role
A little bit customer service call center, a little bit inside sales, and a whole lot of commitment to providing excellent service to existing and prospective customers. This role is perfect for someone with 3 years of experience in an inbound/outbound call center environment, who thrives on making a sale, and doesn’t take it personally when customers are upset or prospects say no.
Our products are portable washroom facilities, washroom trailers, septic holding tanks, roll-off waste containers and various add-on items. So yeah, probably not what you’ve sold and supported before.
Responsibilities
- Work directly with customers via telephone (incoming & outgoing calls), and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educate customers on product offerings and services.
- Follow up with customer via telephone or email following initial sales contact
- Identify customer issues and provide appropriate solutions via upselling of additional products and/or services and obtain customer commitment/ signoff.
- Meet departmental sales goals consistently.
- Complete continuous product education to improve Customer Experience.
- Maintain accurate daily record of sales in HubSpot
- Complete outgoing quotes/bids in a timely manner.
- Respond to a variety of customer requests, special instructions and inquiries in a timely manner.
- Investigate and resolve customer issues – maintain detailed notes of all customer communication within HubSpot.
- Develop and build customer relationships while maintaining a high standard of customer service to the region/area.
Qualifications
- 3+ years of experience in inside or outside sales roles; post-secondary education in related field considered an asset.
- Proficiency with Microsoft Office 365 and SharePoint.
- Service Core and HubSpot experience is an asset.
- Problem solving skills with great attention to detail.
- Excellent communication and customer service skills.
- Typing speed of 50WPM or better
- Highly organized, detail oriented, and proactive in problem solving.
- Ability to navigate within a fast-paced, multi-tasking environment.
- Ability to operate with a sense of urgency to meet timelines.
Job Type: Full-time
Work Location: Fully Onsite
Pay: $47000 - $52000
What We Offer
- Business casual workplace
- Supportive and collaborative team environment
- Opportunity to grow within a stable and expanding organization
- On-the-job learning and exposure to a multi-brand operation
We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.
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